Privacy Policy

Last Updated: February 20, 2026

OurHolyLife ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our membership-based software platform and related services (the "Platform").

About OurHolyLife: We are a technology company that provides software tools for faith-based communities. We offer a marketplace that connects clients with independent biblical biblical guides. We do NOT provide guidance services directly.

This policy complies with:

• India: Digital Personal Data Protection Act, 2023 (DPDP Act) and Information Technology Act, 2000
• USA: California Consumer Privacy Act (CCPA) and applicable state laws

Table of Contents

1. Information We Collect
2. How We Use Your Information
3. Information Sharing
4. Data Storage and Security
5. Data Retention
6. Your Rights
7. Cookies and Tracking
8. Children's Privacy
9. International Data Transfers
10. Third-Party Services
11. Changes to This Policy
12. Contact Us

1. Information We Collect

1.1 Information You Provide

1.2 Information Collected Automatically

1.3 Information from Third Parties

• Social Login: If you sign in via Google or Apple, we receive your name and email
• Church Administrators: May add you to their church roster
• Payment Processors: Transaction confirmations

2. How We Use Your Information

We use your information to:

2.1 Provide Our Services

• Create and manage your account
• Display and share prayer requests
• Facilitate church membership
• Enable guidance sessions
• Process payments for platform subscriptions and guidance bookings
• Display church-provided giving/payment information (Note: For UPI/direct giving, we do NOT process payments - see Section 3.4)

2.2 Improve Our Platform

• Analyze usage patterns
• Develop new features
• Fix bugs and optimize performance
• Conduct research (anonymized data only)

2.3 Communicate With You

• Send service notifications
• Respond to your inquiries
• Provide customer support
• Send optional promotional content (with consent)

2.4 Ensure Safety and Security

• Detect and prevent fraud
• Enforce our Terms of Service
• Protect users and the platform

2.5 AI-Powered Features

OurHolyLife provides AI-powered features for faith exploration, Bible study, and church administration. Here is how we handle AI-related data:

Member App AI Features

Church Admin App AI Features

Key AI Data Practices

• Conversations are NOT used to train AI models: We opt out of all third-party AI provider training programs
• Sermon transcription is 100% local: Audio processing happens on your device - no audio data leaves your device
• AI prompts are routed through our backend: Your prompts pass through our backend AI service, which may log anonymized usage analytics via a self-hosted analytics platform for quality monitoring
• AI responses are ephemeral: Unless you explicitly save or export AI-generated content, it is not permanently stored on our servers
• BYOK (Bring Your Own Key): Church Admins may configure their own OpenRouter API keys for AI features - we store these keys securely and encrypted

3. Information Sharing

3.1 We DO Share Information With:

3.2 We DO NOT:

• Sell your personal data
• Share data for third-party advertising
• Provide data to data brokers
• Use your prayers or conversations for AI model training
• Send sermon audio to external servers for transcription (transcription is 100% local)
• Share your BYOK (Bring Your Own Key) API keys with any third party

3.3 Guidance Session Data

IMPORTANT: Session content and communications during guidance are between you and the independent biblical guide. OurHolyLife does NOT access, monitor, or store the content of guidance sessions. Video sessions use end-to-end encryption. Any notes or records are managed by the biblical guide under their own privacy practices.

3.4 UPI/Direct Church Giving Data

IMPORTANT: NO PAYMENT DATA FOR DIRECT GIVING

For Church Giving features where we display UPI IDs, bank details, or other payment information:

You acknowledge:

• When you pay via UPI or direct bank transfer to a church, that transaction is between you and the church - we have NO involvement
• We do NOT receive, process, or verify any payment made via displayed UPI IDs
• We have NO record of whether you donated, how much, or when
• For donation receipts or tax documents, contact your church directly
• We CANNOT assist with payment disputes for direct giving - contact your bank or church

4. Data Storage and Security

4.1 Where We Store Data

Primary Storage (India-First):

• User data is primarily stored on servers located in India
• We use secure cloud providers with data centers in India and Singapore

For US Users:

• Some data may be processed on US-based servers
• All transfers comply with applicable data protection laws

4.2 Security Measures

We implement industry-standard security practices:

4.3 Breach Notification

In the event of a data breach affecting your personal data:

• India: We will notify CERT-In and affected users within 72 hours
• USA: We will notify affected users as required by state laws

5. Data Retention

6. Your Rights

6.1 Rights for All Users

You have the right to:

6.2 Additional Rights for India Users (DPDP Act)

Under the Digital Personal Data Protection Act, 2023:

• Right to access and correct your data through our Data Fiduciary
• Right to grievance redressal
• Right to nominate another person to exercise rights on your behalf

Data Fiduciary Contact: [email protected]

6.3 Additional Rights for California Users (CCPA)

Under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information (we do NOT sell data)
• Right to non-discrimination for exercising your rights

To Exercise CCPA Rights: [email protected] or call [Phone Number TBD]

6.4 How to Exercise Your Rights

1. In-App: Settings -> Privacy -> Manage My Data
2. Email: [email protected]
3. Support: Through our customer support channels

We will respond to requests within:

• India: 30 days
• USA/California: 45 days

7. Cookies and Tracking

7.1 Mobile App

Our mobile app uses:

• Analytics SDKs: To understand app usage (can be disabled)
• Crash Reporting: To fix bugs and improve stability
• Push Notifications: With your explicit consent

7.2 Website (if applicable)

Our website may use:

7.3 Managing Cookies/Tracking

• Mobile: Device settings or in-app privacy controls
• Website: Cookie consent banner and browser settings

8. Children's Privacy

8.1 Age Requirements

• Users must be at least 13 years old to use OurHolyLife
• Users under 18 require parental/guardian consent

8.2 Parental Controls

Parents/guardians can:

• Review their child's account information
• Request deletion of their child's data
• Manage privacy settings on their behalf

8.3 COPPA Compliance (USA)

We comply with the Children's Online Privacy Protection Act. We do not knowingly collect personal information from children under 13 without parental consent.

If you believe a child under 13 has provided us personal information, contact us immediately at [email protected].

9. International Data Transfers

9.1 For India Users

Your data is primarily stored and processed in India. If transferred internationally:

• We use Standard Contractual Clauses
• We ensure equivalent data protection standards

9.2 For USA Users

Data may be processed in India, Singapore, or the USA depending on service requirements. All transfers comply with applicable US data protection laws.

9.3 Safeguards

All international transfers are protected by:

• Encryption in transit and at rest
• Contractual protections with service providers
• Regular security assessments

10. Third-Party Services

Our Platform integrates with:

10.1 Infrastructure & Authentication

10.2 AI & Machine Learning Providers

Important AI Provider Note: When your prompts are processed by Google AI or OpenAI, they are subject to those providers' terms of service and privacy policies. We have agreements with these providers to opt out of training data programs. However, we recommend reviewing their policies directly.

10.3 Local Processing (No External Sharing)

We recommend reviewing their privacy policies to understand how they handle your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do:

• We will update the "Last Updated" date
• For material changes, we will notify you via:
  • Email (if you've provided one)
  • In-app notification
  • Website banner (if applicable)
• Continued use after changes constitutes acceptance

12. Contact Us

For Privacy Inquiries

OurHolyLife Privacy Team

• Email: [email protected]
• Address: [Business Address - India]
• Phone: [Phone Number TBD]

For India Users (DPDP Act)

Data Protection Officer / Data Fiduciary

• Email: [email protected]

For USA Users (CCPA)

Privacy Rights Requests

• Email: [email protected]
• Toll-Free Number: [TBD]

For General Support

• Email: [email protected]
• Website: https://ourholylife.com/contact

Summary of Key Points

This Privacy Policy is designed to be transparent and easy to understand. If you have any questions, please don't hesitate to contact us.